Service Levels
Basic Drop
Some customers just want the basics. Deliver the goods to their residence, leave the merchandise in a safe, dry area and they’ll do the rest. Basic Drop Service includes:
30 minute courtesy pre-arrival call
First dry area (e.g. porch, garage, covered patio)
Liftgate service
Full technology enabled transit cycle visibility and communication
Threshold Service
Your customer wants this item delivered just inside of the home. Delivering the product just inside the main entry doorway will meet the customer’s needs. Threshold Service includes:
Convenient 4 hour delivery window
30 minute courtesy pre-arrival call
Delivery inside main entry doorway
Liftgate service
Full technology enabled transit cycle visibility and communication
POD signature capture
One or Two Man Delivery Team
Room of Choice
No inspection, no debris removal
Your customer requires no inspection or assembly, just carefully delivered into any room of the residence as directed. Room of Choice Service includes:
Convenient 4 hour delivery window
30 minute courtesy pre-arrival call
Delivery to room of choice as directed by the customer
Liftgate service
Full technology enabled transit cycle visibility and communication
POD signature capture
One or Two Man Delivery Team
White Glove without Inspection
No Pre-Inspection Required
Your customer expects a premium service that places the product in the room of choice, light assembly and/or installation as needed and removal of all packaging materials and debris from the residence. White Glove No Pre-Inspection Service includes:
Convenient 4 hour delivery window
30 minute courtesy pre-arrival call
Delivery to room of choice, light assembly and/or installation as required, debris removal
Liftgate service
Full technology enabled transit cycle visibility and communication
POD signature capture
One or Two Man Delivery Team
White Glove with Inspection
with Pre-Inspection
Your customer demands a superior experience. Product is only delivered after a thorough inspection process to ensure that the product is pre-assembled as much as necessary, free of damages or defects and operating within the required specifications. White Glove Pre-Inspection Service includes:
Convenient 4 hour delivery window
30 minute courtesy pre-arrival call
Delivery to room of choice, final assembly, installation as required, blanket wrap if necessary, debris removal
Liftgate service
Full technology enabled transit cycle visibility and communication
POD signature capture
One or Two Man Delivery Team